Established by DIVINE ADVENTURES AND HOSPITALITY PRIVATE LIMITED (“Company”).
Introduction
The Company is committed to complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations in India. This policy ensures:
- Prevention of money laundering and illicit activities.
- Safety, legality, and transparency of operations.
- Regular review and updates of AML/CFT policies.
Key Requirements:
- Users must provide accurate information during registration.
- Non-compliance may result in account closure and fund forfeiture.
KYC POLICY
1. Customer Identification & Verification Program
Document Requirements:
- ID Proof: PAN, Aadhaar, Passport, Voter ID, Driving License.
- Address Proof: Passport, Aadhaar, Voter ID, Ration Card, Bank Statement, Utility Bills.
Mandatory PAN Submission:
- Required if cumulative withdrawals exceed ₹10,000 or single withdrawals exceed ₹1,000.
Verification Timeline:
- Complete KYC within 30 days of registration.
- Unverified accounts face restricted access.
Account Restrictions:
- Accounts are individual-use only. Sharing accounts leads to lockout and balance forfeiture.
2. Verified Account Withdrawal Policy
- First Withdrawal/Deposit Threshold:
- KYC verification required if cumulative deposits exceed ₹50,000.
- Document Validity:
- Name, date of birth, and address must match account details.
- Documents must be unedited and clearly visible.
- Geographic Restrictions:
- Withdrawals blocked for users from Assam, Odisha, Telangana, Andhra Pradesh, Nagaland, Sikkim.
3. Enhanced Due Diligence (EDD)
- Applies to high-risk customers:
- Politically Exposed Persons (PEPs).
- Users from high-risk countries.
- Complex/unusual transactions.
- Additional checks include:
- Source of funds verification.
- Frequent transaction monitoring.
AML POLICY
1. Risk Assessment
- Identify and mitigate risks via:
- Customer due diligence.
- Transaction monitoring.
- Suspicious activity reporting.
2. Ongoing Monitoring
- Monitor transactions exceeding ₹50,000 within 24 hours.
- Track activities in high-risk territories.
3. Reporting
- Report suspicious activities to Financial Intelligence Unit-India (FIU-IND).
4. Employee Training
- Regular training on AML/KYC policies and procedures.
5. Record Keeping
- Maintain records for 7 years (or as per legal requirements).
- Ensure records are accurate and accessible for audits.
6. Compliance Officer
- Designated officer ensures policy adherence.
- Conduct regular audits and updates.
7. Third-Party Obligations
- Third-party service providers must comply with AML/KYC policies.
8. Review & Update
- Policies reviewed annually to align with legal changes.
Conclusion
- Adherence is mandatory for all employees and users.
- Non-compliance may lead to disciplinary action and legal consequences.
Contact:
- Customer Support: [email protected]
Last Updated: 17 May 2025