Welcome to Divine Rummy owned and operated by SOFTLYVE TECHNOLOGIES PRIVATE LIMITED (“Divine Rummy”, “We”, “Us”). By accessing or using https://divinegames.in (“Platform”), you agree to be bound by these terms. We reserve the right to modify these terms at any time. Continued use constitutes acceptance of revisions.
1. LEGALITY & ELIGIBILITY
1.1 Geographic Restrictions
- This Platform is accessible only in Indian states/UTs where online skill-based Rummy is legally permitted
- You confirm you are not accessing from Assam, Odisha, Telangana, Andhra Pradesh, Nagaland, Sikkim, or other prohibited jurisdictions
1.2 Age Requirement
- You must be at least 18 years old (21+ if residing in Tamil Nadu)
- Must be competent to contract under the Indian Contract Act, 1872
- We reserve the right to terminate accounts of underage users or those violating jurisdictional laws
2. ACCOUNT & MEMBERSHIP
2.1 Registration
- To play cash games, you must register with valid ID proof (Aadhaar/PAN), address, and bank details
- Guest play is restricted to free games
- You warrant all information is true, accurate, and current
2.2 Account Security
- You are solely responsible for account security
- Report unauthorized access immediately
- We may suspend accounts suspected of fraud, collusion, or multiple registrations
3. GAME RULES & FAIR PLAY
3.1 Skill-Based Game
- Rummy is recognized as a game of skill under Indian law
- Outcomes depend on player expertise, not chance
3.2 Prohibited Conduct
You agree NOT to:
- Use bots, scripts, or third-party tools to manipulate gameplay
- Engage in chip dumping, collusion, or money laundering
- Post abusive/defamatory content in chat rooms
3.3 Game Integrity
- We use certified RNG (Random Number Generator) to ensure fairness
- All games are recorded for dispute resolution
4. FINANCIAL TERMS
4.1 Deposits & Withdrawals
- Deposits must be from self-owned payment instruments (UPI/Bank Transfer/Wallets)
- Withdrawals are subject to KYC verification and anti-fraud checks
- Minimum withdrawal: ₹100
4.2 Contest Fees & Winnings
- Entry fees for cash games are final and non-refundable
- Winnings are taxable under Income Tax Act, 1961
- TDS @31.2% applies on net winnings exceeding ₹10,000 per financial year
4.3 Refund Policy
- Refunds are processed only for technical errors attributable to the Platform
5. INTELLECTUAL PROPERTY
5.1 Ownership
- All game designs, software, and content are owned by Divine Rummy
- You receive a limited, non-transferable license to access the Platform
5.2 User-Generated Content
- Chat messages, profile data, and feedback (“User Content”) become our property
- We may moderate/remove content violating community guidelines
6. LIMITATION OF LIABILITY
6.1 Disclaimers
We are not liable for:
- Losses due to internet disruptions or device failures
- Errors in third-party payment gateways
- Tax liabilities arising from your winnings
6.2 Indemnification
- You agree to indemnify us against claims arising from your breach of these terms
7. TERMINATION
- We may terminate your account without notice for violations of terms, suspicious activity, or legal requirements
8. ELECTRONIC COMMUNICATIONS
- When you use the platform or send emails or other data, information or communicate to us, you agree and understand that you are communicating with us electronically
- You give your consent to receive communications electronically from us periodically, when required
- Our Email for communication: [email protected]
9. USER ACCOUNT CREATION AND OPERATION
9.1 Registration Process
- To use our Services, you will need to register with us on the Website/app
- By completing the online registration process, you confirm your acceptance of the Terms
- You agree to receive promotional messages relating to Tournaments & Bonus through SMS, Email and Push Notifications
- You may withdraw your consent by sending an email to [email protected]
9.2 Account Information
- You must provide correct details in all fields requiring your personal information
- We may require additional documentary proof for verification
- You are responsible for protecting your account information
10. USER RESTRICTIONS
10.1 Anti-Cheating and Anti-Collusion
- You must play all Games yourself without external assistance
- No use of bots, scripts, or third-party tools
- No team formation or collusion
10.2 Money Laundering
- No activities that may be construed as money laundering
- No deliberate losing of money to certain players
10.3 Multiple IDs
- Registration is restricted to a single user account
- No creation or use of multiple user IDs
11. TRANSACTIONS & PAYMENTS
11.1 General Terms
- All transactions shall be in Indian Rupees
- Payments must be made through your Divine Rummy user account
- All cash prizes are credited to your user account
11.2 Payment Processing
- Credit card, Debit card, prepaid cash cards and internet banking payments are processed through third-party payment gateways
- We are not responsible for delays or denials at their end
- We have the right to cancel transactions at our discretion
12. WITHDRAWALS
12.1 Withdrawal Process
- Withdrawals are made via electronic bank to bank transfer
- KYC documents may be required for verification
- Withdrawals are subject to bonus/prize money restrictions
12.2 Withdrawal Conditions
- No processing charges as per prevalent policy
- Delays may occur due to verification process
- No compensation for delays in processing
13. SERVICE CONNECTIVITY
- We are not liable for internet connectivity issues
- No responsibility for local internet environment issues
- No liability for software or hardware setup issues
14. ACCOUNT SUSPENSION AND TERMINATION
14.1 Suspension Rights
- We reserve the right to suspend or terminate accounts for terms violation
- Our decision is binding and at our sole discretion
14.2 Voluntary Termination
- You can opt out by contacting [email protected]
- Withdrawable cash balance will be transferred after verification
15. BREACH AND CONSEQUENCES
We may take the following actions:
- Stop services indefinitely
- Permanently terminate account
- Collapse withdrawable cash
- Demand compensation for damages
- Bar future registration
16. COMPLAINTS AND DISPUTES
- Contact customer care at [email protected]
- All complaints must be kept confidential
- Decisions are binding on users
- Jurisdiction: Civil courts at Bangalore
17. CONTENT & PROMOTIONS
- All content is protected by intellectual property laws
- Chat content and messages may be logged/recorded
- Promotions may be modified without prior notice
18. GAME RULES
- Users must abide by game rules and regulations
- Rules are available on the ‘Game rules/how to play’ page
- We reserve the right to determine results and winners
19. DISCLAIMER & INDEMNITY
- Maximum liability limited to Rs. 2,000/-
- No liability for financial losses
- Users must indemnify the Company against claims
20. INACTIVE ACCOUNTS
- Account considered inactive after 12 months of no login
- Monthly maintenance charge: Rs. 250/-
- Account closure after 15 days of negative balance
21. MOBILE NUMBER VERIFICATION
- Required for playing Cash games
- Mandatory for all cash users
- Information kept confidential
22. ADD CASH LIMITS
- Maximum limit: Rs 50,000 per transaction
23. GOVERNING LAW
- Terms interpreted according to Indian law
- Exclusive jurisdiction: Civil courts at Bangalore
GRIEVANCE OFFICER
Email: [email protected]
Address: House No. 10-11, 3rd Floor PKT 19, Sector-24, Rohini, New Delhi, Delhi, India, 110085
Last Updated: 17 May 2025